Privacy Policy

Effective Date: 26-04-2024
Introduction
Welcome to Beckon! We are committed to protecting the privacy and security of our users' data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our Beckon mobile application ("App"), which offers booking services for computer, laptop, CCTV, and home automation repairs.
Information We Collect
We collect information to provide and improve our services. We gather several types of information from and about our users:
Personal Information:

Full Name and Contact Details (such as email address, phone number)
Physical Address (for dispatching engineers to your location)
Payment Information (processed securely through our payment gateway)

Location Information

GPS/location data to facilitate service provision at your location (only with your consent)
Beckon app may request access to your device's location. We obtain user consent before accessing location information, and this access is solely for providing location-based services within the app. Users have the option to grant or deny access to location based on their preferences.
However, we do not track or access users' locations in the background once app is closed or not in use.

Data Usage:

Any data accessed from device storage or location is used solely for the intended purposes of the Beckon app. We do not collect or share this data with third parties for unrelated purposes.

How We Use Your Information:

We use the information for below purposes:

To provide and maintain our App
To notify you about changes to our service
To allow you to participate in interactive features when you choose to do so
To provide customer support
To monitor the usage of our App
To detect, prevent and address technical issues

We are not sharing any information about users:

At Beckon, we prioritize the privacy and security of our users. We solely utilize customer location information within the app for the purpose of facilitating service visits by our engineers. This information is used exclusively within our platform and is not shared with any external entities or third parties.
This means that we only access and utilize customer location data internally, within the Beckon app, to enable our engineers to efficiently reach customer locations and perform services. We do not disclose or share this information with any external parties.
If you have any questions or concerns regarding the use of customer location information, please feel free to contact us at [info@beckon.co.in ].

Access to device storage:

At Beckon, we prioritize the privacy and security of our users. Our app may request access to device storage only for functionality critical to the operation of the app. This access is solely for purposes directly related to providing essential features and services to our users.
Specifically, the features that require access to device storage include:

KYC Document Upload by Engineer: Engineers may be required to upload KYC (Know Your Customer) documents for verification purposes. This functionality necessitates access to device storage to enable engineers to upload and store these documents securely.
Service Photo Capture by Customer: Customers may need to capture photos related to the service they have requested (e.g., photos of the issue, before and after photos). This functionality requires access to device storage to allow customers to save these photos locally on their device.
Engineer Download Invoice: Engineers may need to download invoices for completed services. This functionality requires access to device storage to enable engineers to download and save the invoices locally on their device for reference or sharing purposes.
We assure our users that access to device storage is utilized solely for the purposes outlined above and is not used for any other unrelated functionalities or data collection practices.
If you have any questions or concerns regarding access to device storage or the usage of your data, please feel free to contact us at [info@beckon.co.in].

 Restrictions on Access:

We want you to know that the Beckon app won't ask for access to your device storage on behalf of any other apps or third party services, unless it's absolutely necessary for essential functions within our own app. This strict rule is in place to protect your data and to make sure that we're transparent about how we handle it.

 User Consent:
Before requesting access to device storage or location, the Beckon app seeks explicit consent from users. Users have the option to grant or deny access based on their preferences.

 Data Retention:
We retain your personal information only for as long as necessary to provide you with our services, as described in this privacy policy.
Your Rights:

The right to access, correct, update, or request deletion of your personal information.
You have the right to object to the processing of your personal information, ask us to restrict processing of your information.
We collect and process your personal information with your explicit consent when you sign up or register on the Beckon platform.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
[Beckon]
Email:info@beckon.co.in 
Address: 13, DV Park b/s Nandini Sweets, Kabootar Circle Nr. AAI Mata Circle Parvat Patiya Surat.
Phone: 9377012345